Learn to fake it until you make it, honey!

Really, is it that hard to fake it?

After Ava, Erin and I went to Blue Plate Diner at 2100 South 2100 East, Ava sent me this link to Bad Service.Reading these stories made me feel an itty-bit better about our experience, but come on.

Blue Plate was so busy this Sunday afternoon we waited for a table. The wait wasn’t too long, but it was a little weird to be asked to wait. The hostess (who I believe is the owner’s wife) handed me three menus and asked us to follow our waitress to the back booth that had taken ten or so minutes to get cleaned after all we got to watch while we waited.

We followed Jasmine back and sat down. She wandered off then came back a few minutes later to ask what we wanted to drink. Her first words to us were, “What would you like to drink?” All three of us ordered coffee and water.

A few minutes later we all had water, but I had no coffee. Apparently, when I asked for coffee she didn’t hear me. Now I pride myself on being a good customer. I’ve worked in the restaurant business and I always tip well. I really believe that if I treat my server well, they will treat me well. Obviously, Jasmine has a different ideology. I was bugged that I had to ask twice for coffee, but I tried to not make a big deal out of it.

Many minutes later (Erin had time to choose what she wanted even), Jasmine made her way back to take our order. No smiles, no helpful-ness just “What do you want?” Seriously, what happened to piss her off so much that she couldn’t even pretend to be cheerful for the five seconds it takes to write down an order?!

Our food came out fairly quickly and was good. But in the hour or so we spent eating Jasmine checked on us once and another waitress refilled our coffee after Erin asked for more. The second waitress also managed to make a hugely inappropriate joke at the same time about not having enough coffee for Ava.

Awesome! Because when you have a table of three unhappy people making a joke about not seeing we need something is golden.

I’ve eaten at Blue Plate often enough to know that this level of terrible service is most likely a fluke. But I’m upset enough by the experience that next time I want breakfast in the afternoon I’ll go to the Park Cafe or try Finn’s on 1700 South. Sorry, Blue Plate you gotta earn my love.


About kristamaesmith

I'm a writer living with my boyfriend in Salt Lake City, Utah where I cheer for the Jazz, walk my dog, and spend too much money in local restaurants. I work in marketing for higher education and blog about food, travel, television, and whatever shiny moment catches my fancy.
This entry was posted in reviews and tagged , . Bookmark the permalink.

4 Responses to Learn to fake it until you make it, honey!

  1. now-what87 says:

    I don't have a lot of sympathy for stuff like that, when I was working in food, even when people were being total assholes I would grit my teeth and force my face into a smile (even though sometimes it looked completely fake and sort of that I was obviously gritting my teeth through it, but it doesn't matter because it WAS a SMILE DAMNIT!!).So for people who can't even be bothered to fake at least a little happy bug me. Seriously, it sucks, but do it.

  2. Mica says:

    I've been to the Blue Plate Diner a couple of times and don't really have much desire to return and while the service was not terrible, it wasn't anywhere approaching good/nice. There are far too many other diners around to go somewhere with that kind of attitude.

  3. Irelandsgem says:

    It breaks my heart

  4. Krista Smith says:

    I'm glad Ava and I agree. Fake your happiness people! How else are we supposed to know you're a good employee? Sheesh!Thanks for the heads up Mica. Salt Lake offers plenty of diners with happier servers.It's okay, Erin. We'll find a new Sunday afternoon breakfast place.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s